Shipping & Returns

Shipping

When receiving your order, we will begin processing it which takes on average 2 business days. Shipping takes about 7 business days.
Return Policy

All returns & exchanges must be requested within 15 days of the date the package was delivered. For returning/exchanging, goods must be in brand new condition as received, with the original box they came with without any tape or marks on the shoebox. If the shoes are defective after being worn, then please contact the manufacturer to get a replacement.

Please submit your return request by email to ordersneakersonline@gmail.com with the information requested below by simply copying and pasting the info requested and include them in the email you are sending and we will send you the details on how to send the goods back for refund or exchange, usually within 10 hour after your email is received.

Sending the goods back to us must be post marked within 15 days from when your request has been approved. It will take 6-10 business days to process all returns and exchanges. If the return/exchange isn returned within the allotted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back.

Buyer pays for shipping back to Our Store in original condition & packaging. After inspection we will credit your acct in the amount the buyer paid for the shoes less standard shipping & handling fee. For all free shipping items, shipping & handling fee will be retained to cover shipping charge.
REFUND Guarantee:

If you are not satisfied with the goods, you can request a refund, including partial or full refund. And the precondition is that you have returned part of goods or the whole parcel.

We will refund you the total amount of returned item after we received all the goods in good condition.

For the refund of the returned items, customer must afford the return shipping fee.

Shipping is not refundable.


IMPORTANT: WE CAN NOT REFUND IF YOU  DO NOT RETURN THE GOODS.
***Due to fluctuations in International currency exchange rate, international customers will receive refunds at the rate at the time of refund. Our Store receives payments in USD at the time of purchase and refund in USD at the time of refund. All currency conversions are done by Authentic site***

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